Check in is from 12:30pm for pitches and 3pm for lodges (latest check in 8pm). Check out is 11am.
Minimum 3 night stay for Lodges, no minimum night stay for pitches.
No fires allowed but Barbecues can be used in specific area's, please ask us for more information.
The lake is a catch and return Lake.
We are strictly an adult only site.
We allow well behaved dogs. Dogs must be kept on a lead and supervised at all time. We do not allow dogs from the dangerous dogs act.
No visitors allowed.
Parking of vehicles must be done in the designated area. Their is a driveway on each cabin to accommodate two cars and each pitch accommodates one car. There is also a car park for any additional vehicles. Vehicles and their contents are left entirely at your own risk.
Bookings made for the pitches are to be paid in full at time of booking.
Bookings made for the lodges require a non-refundable deposit at time of booking of £150 with the remainder of the balance to be paid six weeks prior to the commencement of the stay. Any bookings made less than six weeks prior to the commencement of the stay will require full payment at the time of booking.
Payments can be made either online or by contacting us.
If you need to make any changes to your booking then please contact us to discuss. We will try to accommodate changes where possible however if we are unable to do so then please refer to the cancellation policy.
Any cancellations for whatever reason should be sent in writing either by letter or email.
Deposits made are non-refundable. Depending on the circumstances of the cancellation we may be able to carry forward the deposit for another booking within the next 12 months, this is at our discretion please contact us to discuss. If full payment has been made we will attempt to re-let the lodge. If we are unable to re-let the lodge then no refund will be given. If we are able to re-let the lodge then the balance will be carried forward for another booking within the next 12 months minus the deposit and a £55 admin fee.
If you provide us with 14 working days notice then the payment will be refunded minus £55 admin fee. No refund will be given if less than 14 working days notice is provided.
Riverside Lake and Leisure if unable to provide the booked holiday may cancel your stay, in the event of this occurring you would be entitled to a full refund. Riverside Lake and Leisure will not be liable for any associated costs or compensation. In the event that we are unable to fulfil your booking due to circumstances beyond our control such as (but not limited to) flooding, natural disasters, epidemics, pandemics we (Riverside Lake and Leisure) will not be liable for refund or expenses incurred. We strongly recommend that our guest take out insurance against cancellation.
Upon check-in a credit or debit card will be required in case of any damages or excessive cleaning.
By proceeding to book you provide Riverside Lake and Leisure permission for your contact details to be held on our data base in line with the Data protection act.